Hi ntozier ,
1. I want to know about Dashboard Ticket Activity
Graph, how does it works and how it is generating?
Kindly explain it by technically.
2. And especially in the Statistics Tab,
107%;color:#C00000;background;mso-highlight">Department |Topics |Agent
mso-highlight">Service Time and Response Time.
How they are calculating, please explain it by technical manner
Note: I am attaching Screenshot as well.BySundaresan M