Hello,I would like to add the SLA plan to the ticketlist seen by the staff, but as I am bad in IT, I don't know what variable to call from the Database. Here what I have added to the file tickets.inc.php : } else { ?> <th width="60" <?php echo $sla_sort;?>> <a <?php echo $sla_sort; ?> href="tickets.php?sort=sla&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Name'), __($negorder)); ?>"><?php echo __('SLA');?></a></th> <?php } <td nowrap> <?php echo Format:( Format:($row, 22, strpos($row, '@'))); ?> </td> <td nowrap> <?php echo $row; ?> </td> <td nowrap> <?php echo $row ; ?> </td> <td nowrap> <?php echo $lc; ?></td> </tr>and the result :
