I have a plain vanilla installation of OSTicket running on SupportSystem. Within that I have only (1) ticket rule. It has the enclosed details.If any e-mail comes in through this one account, I want the agent & department to be set. The problem is that it doesn't work. Neither the agent nor the department are set. I tried:No additional "rules matching criteria"@ symbolwith the word 'eBay' which always appearsBut it all results in the same thing. It seems too basic to be broken, but I'm not sure what's missing.