I am using the the ldap authentication plugin and successful message. Now I was looking for "staff" tab to start adding users but I was not able to find it in this version. I left admin view and went to the agent view. From here I tried to add users but when i start add users the information does not populate. Please help point me in the right direction. Thank for all your help in advance. using version os ticket 1.9.12php 5.28window 2012 IIS 8.5 server
So are you trying to add Agents (staff) or Users (clients)... because you make references to both.Agents are added at: Admin panel -> AgentsUsers are added at: Agent panel -> UsersNot all the information from AD will populate, in fact very little does.Forum member @[deleted] has written about this and provided his work around multiple times on the forums.I would recommend that you export from AD, and import users using the import feature rather than creating them all manually.refernces: http://forum.osticket.com/d/discussion//resolved-difference-between-client-staff-authentication-in-ldap-authentication-and-lookup
