Is there a way of creating a ticket against a s/n of equipment? So you can look up the equipment and see the history etc.
Sure.Add a custom field.populate custom field with the s/n of the device.Search on the custom field.
Thanks @[deleted]!Is it possible to do it with email created tickets?ie we have a email come in with a requestMachine Name XXXXS/N 123456Fault Not working etcSo S/N will populate the S/N custom feild & same with Machine Name?
Emails don't have an equipment field, so it would be a lot harder. You could probably utilize ticket filters to do a pattern match on certain things if you wanted to write your own regex statements.
Can we add other actions (custom feilds) ie if ticket summary = regex then CustomFeild_S/N = regex result
You might be able to in 1.10. but right now, I doubt it.You would have to play around with it and see.
