You would have to look at the osTicket code and figure out how the password is generated, and have your site replicate that... orYou would have to edit the core source files in osTicket to check the username/password in your main sites DB user/pass table.orYou would have to author a plugin (similar to the auth-cas. auth-ldap, auth-oauth, auth-ldap plugins) so that Agents (staff) and Users (clients) can auth against the site instead of against the native osTicket authentication.