Hi, i was setting up some email templates using form variables.I have some custom fields in contact information form, one of them is the users managers e-mail, and i was trying to setup a ticket filter to send the a mail to the manager of the user who opened the ticket.I couldn't manage to use a variable as the recipient, so i tried to simply create a filter that will mail myself just to check, i do receive a mail so the filter works, but i can't access the information from the form 'Contact information', the field is named manager_mail, so i assume i would use a variable called %{ticket.user.manager_mail}.I've tried %{ticket.manager_mail}%{user.manager_mail}Nothing helped
