Hello. As many others asked before, SLA schedule would be a great improvement or some of us. osT+ has it but hasn't been upgraded for a long time, neither the author is helping the community. I phoned him a couple of days ago but t doesn't help regarding this.I'm not a PHP programmer, neither an MySQL one, just know somethings and try others. I'm testing some modifications using SLA pages from osT+, as the release form permits it, but I staled on some parts. Maybe, together, we can help each other. I testes the following things:- class.ticket.php (include/) osT+ line 2750, on checkOverdue() contains the part with SLA schedules- A new table is added: ost_sla_schdules- include/staff/slaplan.inc.php is the file which have the schedule part- Changing scp.css by looking for osT+ version and the other version: added sla_schedule and timeicker- Verify include/class.sla.php- Copy to js folder the timepickers files- upload/css bootstrap timepicker addedWith this I have the SLA pages with the schedule, but I don't get the timepicker where I select the hours. Even making it writable, without changing the class, I can submit but doesn't take the schedule part and write to the MySQL table. I'm sure missing some file where it checks the submmit, that will run a function, etc. Also don't know which file (if it's a php or js one) that makes the Overdue calculation. I though on something easier, but not tested: a procedure that would run on Saturday and Sunday, writes an internal note on the ticket with the current date and then adds 1 day on Saturday. On Sunday does the same thing. So we would have overdues during the weekend. I'm also going to try http://forum.osticket.com/d/discussion//overdue-tickets-don-t-get-reset-on-reply and http://forum.osticket.com/d/discussion//mod-change-overdue-to-be-more-like-stale for overdue resetting.So we could use this topic to discuss his case and try to help each other. Thank you again for all the help until now!