Hi,Could someone help me with my problem about email, email is working under normal workflow however if I hard code Cc email recipient it does not work. I added a Cc header on class.mailer.php under send function but as per replying to a ticket via web, the Cc is shown in the message field but on the email exchange it is not processed as Cc.

Hardcoded CC's is not a feature of osTicket so its not really a "Troubleshooting and Problem".  Moving thread to Mods and Customizations.

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