problem displaying subject under user tickets

MorganBungay

I am quite new to osticket. I am trying to set it up and customize for our company.

So in customizing I setup a custom list for Issue Summary. It works well for the most part, I see the subject under the Tickets tab

When you go to the users tab and select a user the subject shows up as the item number and not the actual subject from the dropdown list.

I tried to attach screenshots but not sure if it will work

user tickets.gif

MorganBungay

was able to attach images after changing browsers

ntozier

It looks to me like your displaying the value id for the subject instead of the value.I'm not real sure why you would recreate the wheel and use a second issue summary field. Why aren't you using the built in one?Also what version of osTicket are you running?

MorganBungay

I am using the built in summary issue field, i just changed the type to a list.I am using v1.9.12

ticket details.gif

ntozier

Then I am right. It's displaying the list entry id not the value.Issue summary should be a text field.... since its the same as an emails subject.

MorganBungay

we would like the issue summary to be a drop down list. It all works fine except for the user ticket summary doesn't display properly

ntozier

Then it sounds like you would have to alter the core source files to allow that.I have no idea what the would do to the system when someone tried to open a ticket via email.moved thread to Mods and Customization section.