I would like to arrange the tabs at the bottom of the Ticket details screen, to show the Post Internal Note tab first, and default to this Tab, so that a Reply (instead of an internal note) is not posted by mistake.Currently using osTicket v1.9.4.
1.9.4 is old you should upgrade.You would have to alter the source code to achieve this. Since I do not have a version installed that old I'm not 100% sure where you would want to do this in your version. But in my 1.9.7 version you would edit the /include/staff/ticket-view.inc.php circa lines 450 through 467. I think that changing the order of the response_options will have the desired affect. note: I haven't tried this, so its just a best guess.
Can confirm. I have done what ntozier said on 1.9.12 and have not experienced any issues.
Thanx ntozier! This worked perfectly!
@[deleted] Very welcome. :) I'll mark this thread as resolved and close
it. Please feel free to start a new thread if you have another
question.@[deleted] thanks for the confirmation.
