Is there a way to allow users the ability to see tasks createsd in their ticket?

Thinking about it ... it would be nice to have a task created in a ticked add the ticket creator as a collaborator automatically..

Not sure I want the ticket owner to see all tasks, it might have sensitive information on it....  tasks I believe are more for staff to complete items to close the ticket. Staff could post that x task has been completed giving the owner a status update.

Hmmmm that could be true..My thing is I want the user to at least know at the very least the subject of a task and when or if it was done with out seeing the body of that task may be a better fit.

Haven't had a look at tasks for a while, but yes a feature to show or hide tasks to users would be nice - only thing you forget here is that tasks are designed for agents only so they know what needs to be done (like a todo list). So when users shall be informed about the progress I think it's still the best to "post a reply" to the user.

5 days later

We add them as a collaborator to the task so they get updates...but would be nice if we add then as on that they get to see that task.

4 years later

Anyone have any updates on this topic?
Is it possible to make users see the tasks?

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