new variable for ticket view in SCP

mknezevic

ello,I would like to add a variable for each customer (SAP customer code).This variable would be added through SCP when creating the account (there will be no self registration from frontend).I have managed to do so - see attached - Photo 1Now I would like to see this SAP code in ticket view just under the "phone" filed. - Photo 2It is currently visible when I click on customer name (visible on Photo 3)How can I do that? I have tried to edit the code myself, but had no success.Thank you.Best regardsPhoto1 blank Photo 2 blank Photo 3 blank

SAP code.PNG

ticket view.PNG

SAP code - customer view.png

ntozier

Q: How can I do that?A: There is no way to do that in the ui at this time. You will have to edit the code to pull the data from the DB and display it.No, I do not know how to do that as I have never tried. Maybe someone else here has though because this sounds familiar.