Notification email on close/reopen tickets

carlo75

Hi all,I have installed the 1.9.12 release on localhosl, for testing purpose; all works right but I'd like to know, if there are some options to send an email notification to an admin/staff when a ticket is reopened or closed.Is it possible to do?Thanks in advace, best regards-

ntozier

Q: are some options to send an email notification to an admin/staff when a ticket is reopenedA: That would be handled by the New Message Alert.Q: or closedA: There is no closed notification. Never had been. You can send a update and change the status to closed at the same time.