Need help with this customization or does this product offer this customization already?
I'm not aware of such a feature yet - my suggestion there is to look around at the forum, on github and on the web in general if someone already developed something and if not, I guess you'll need to do so (or find someone who's wiling to do it for you.)
Where should I look on github? I am still looking around.
On Github itself and especially under the pull requests and issues of the osTicket repo:
https://github.com/osTicket/osTicket-1.8
If you're using chrome, take a look at this: https://github.com/PlamenVasilev/osTicket-chrome
It states that it features also desktop notifications, so give it a try.
as the installed systems can be more
@[deleted] huh?