My first attempt at an automated update.I copied the /upload folder's contents to the /upload folder on my server.I then access the admin pages, and I get a list of tickets. Seems like I should be getting some sort of upgrade wizard?I am accessing the admin pages with an agent that is in the "Admins" group.I did not move the /scripts folder.What am I missing?Mark
Between 1.9.11. and 1.9.12 there are only minor changes in the php files.You will only see the installation/upgrade wizard when you install osticket for the first time or a database update is necessary.On the system information page in the admin panel you could see which version of osticket you are running..
Guess I need to copy the /upload folder into the /root osTicket dir, not the /upload folder in the osTicket dir.Now when I login I see the version as 1.9.12, but I never saw a wizard show up. Is this normal if there are no DB changes?
Also getting this message on the top of the admin pages:Please take a minute to delete setup/install directory (../setup/) for security reasons.However, there is no setup/install folder?Do I need to delete the /setup folder?I think the message is a bit confusing perhaps?
Normally the content of the upload folder should be in the root of osticket.When you upgrade you take the content of the new upload folder and overwrite the files in the root of osticket with it.You only need the setup folder for the installation, you should delete it after the installation/upgrade for security reasons (the setup folder is the install folder).No upgrade wizard will be shown when you update from 1.9.11 to 1.9.12.
With the setup or install directory is the folder setup inside your osTicket directory meant.Maybe the message is a bit confusing, but it's clearly stated that the "... directory (../setup/) ..." should be deleted, so at least for me it's clear - but looks like for others it's not clear (since you're not the first who asks which directory exactly shall be deleted).
I think its the "setup/install" mention that confuses people. Since this is directory notation with a "/" and both those terms relate to folders as well.Perhaps the message should state:Please take a minute to delete the installation directory ({osTicket Root}/setup/) for security reasons.I think that would make it pretty clear. Just a suggestion :).
