Cheers,my problem is when I create a new ticket, always tells me to put a valid email, you could help me how I can add other domains, such as .mx, .edu, .org, or what i do wrong? thank you so much
This could be related to a new feature called "Email domain validation includes DNS record verification" introduced in 1.9.8. . You could deactivate it to see if this has soemthing to do with it: admin panel->settings->emails-> Verify Email Addresses: uncheck the checkbox "Verify email address domain" and save.
hi mfelberamazing mfelber is work, but how i know if is really send the notification? and when the user verify how we know if the osticket send the link to the mail? thank you so much for your support
You're welcome. As far as I know there is no history for notifications or autoresponders.When mails are not send you will get mail errors in the system log of osticket.My experience is that osticket is very reliable in this thing. Untll now every mail problem I had was related to the used mail server.Maybe you could monitor more on the mail server you are using if you have full access to it..
