Adding Collaborators on Internal Note

davideakc

Hi,I want to ask if it's possibile with a code, add the collaborators (like on the "Post Reply" tab) even on the "Internal Note" because I wanna notify more than one person that there is a new internal activity.(i don't want do it with the "Teams" because in my system there are more than 100 agents and it's impossible to make teams for every agent)...I hope in your help, thanks.

ntozier

Collaborators are not supposed to be Agents.There is a forth coming feature that will allow Agents to "subscribe" to tickets to be able to keep tabs on them.

davideakc

So there's no way (by editing the source) to add another agents as collaborators on an internal note?Any suggestion?

f1ynno2

I am investigating the source code to try to achieve below objects:Agents can be added in to the collaborators listWhen sending public reply, the ticket owner, client collaborator and agent collaborator can all get notification.Wen sending internal reply, only the assignee agent and the agent collaborator can get the notification.It sounds davideakc also wanting this.And Ntozier, is there any clear schedule to add the feature of allowing agents to "subscribe" to tickets? This seems to be a perfect solution to my objects.

ntozier

Q: And Ntozier, is there any clear schedule to add the feature of allowing agents to "subscribe" to tickets?A: I have not heard anything about it recently, but it definitely will not be in 1.10.