How to make the "Assign To:" filed required

Bengal313

osTicket (v1.9.9-1-gbe2f138)

When creating a new Ticket, where do I adjust the setting to make the "Assign To:" field required? Thank you

ntozier

It's not a required field... and I'm not aware of a way to make it one.Especially since there are cases where there is no one assigned to a ticket.

Chefkeks

You'd need to alter the source code of the new ticket page to achieve this.

Bengal313

Which page is that? tickets.php? I looked there and don't see the code to change.

ghaber

Hi,This is how I did it. You need to modify the file \include\class.ticket.php, around line 2991: if (!$thisstaff->canAssignTickets()) unset($vars); // Not assigned...save optional note if any //ghaber adds - start //$errors = __($vars); //ghaber: comment this line if ($vars=='0') $errors = __('You must assign an agent to finish creation'); //ghaber adds - endGood luck