Yes, we do this.Hence, read thru the following discussions and see our sync addon on github:http://forum.osticket.com/d/discussion//http-passthruhttp://forum.osticket.com/d/discussion//sso-implementationhttps://github.com/Chefkeks/osTicket-AddonsLet us know when you've questions. I'd suggest to set up everything first on a test environment.Cheers,MichaelPS: Moved thread to general discussions.