Hi, please help!when we answer on some ticket, clients get the answer without employees signature regardless of the option selected 'My Signature' (OptionButton) as shown on Pic.1Pic1. My Signature option selected
Can you provide some more info/screenshots, e.g. osTicket version, PHP version, email template and so on, so we can better help you?Thanks,Michael
Dear Michael,Let me provide the System information (it is attached).About email template, we use the standard email templates so let me ask what template do you want to see ?Thank you very much in advance for your help!
We set Signature in 'My Profile' page. Screenshoot is attached.
Q: About email template, we use the standard email templates so let me ask what template do you want to see ?A: Wanted to make sure %{signature} is in the template. The template itself is the Response/Reply Template and placed as the last template under End-User Email Templates (Admin Panel > Emails > Templates > Name of the used template set > End-User Email Templates section > Response/reply template)
Ok I understand, super, Thank you very much Dear Michael!!!
Hi Michael,It is resolved, thanks a lot!
