I'm trying to update at 1.9 and i get this situation.I overwrited v1.7 files with upload content from v1.9 (i tried v1.8 too), refresh my site and just stuck loading, sometimes the timeout redirect to login page but it doesn't work.can someone helpme, thanks
Have you tried to upgrade to the latest version from the 1.7 branch? (1.7.14)Have you checked your PHP error logs?Beside, here's a thread with a good 10 steps "manual" how to upgrade to a newer version:http://forum.osticket.com/d/discussion//resolved-upgrade-to-latest-release#latest
Also have you cleared your browser cache?
Firstly, thanks for help.Chefkeks , i followed that's steps but with the same bad result.Theres nothing to display in PHP log.Sometimes the navegator throws this 'Valid CSRF Token Required'.ntozier,I cleaned cache without a fix.
i can't see the upgrade page.
"i can't see the upgrade page."What do you see?Server environment and software versions?exact versions of osticket going from to?
after to overwrite the installation directory and refresh, the site just keeps loading and nothing else happens, not shows upgrade page, i can't go back previous page, login don't works, looks like the site simply crashes.
a picture is worth a thousand words.And you did not answer the other questions.
oh! sorry...the actual enviroment is:ubuntu0.12.04PHP 5.5MySQL 5.5.4osTicket v1.7.0I've attached two images (you'll tell me if that helps), just to ilustrate navegator state after overwriting files. The load icon just load and load...
I fail to see a problem?
i don't think so, the problem is that literally nothing happens.Can a copy of my installation files helps you?
I thought that you were upgrading to 1.9?I'm not sure why you would post 1.7 installation files.
yes, i do. I thought that my actual version would helped to find the problem, i'm trying to upgrade to 1.9 latest from osTicket site.
So you are running 1.7.You want to upgrade to 1.9.download 1.9.make a back up of your DB.make a back up of your 1.7 files.Copy the 1.9 files over your 1.7 files.Log into the site.These articles goes into more details about the various steps.http://www.tmib.net/how-upgrade-osticket-17st-172http://www.tmib.net/upgrading-osticket-1812-current-19rcIts a little dated but the steps haven't changed.
using v1.9.4 from http://www.tmib.net/upgrading-osticket-1812-current-19rci get this, almost works...
Can you post the error shown in the System Logs?Admin Panel > Dashboard > Logs
here's...
mouse over the items and get details please.
ok, here...
The first one says: "We tried to add a database entry to the table ost_page called 'offline', but it already existed."the second, and third screen shot are success statements.The fourth screen shot says "We tried to update a config key in table ost_config, and the column key doesn't exist."How many times have you tried to upgrade?Restore the DB to your 1.7 and try again. Note the time and give us any new errors.
that was the first, I restored files and DB in each try.
