Logged in Agent session is switched for another Agent

Rainforest

Recently upgraded to ver 1.9.12; didn't have this problem with ver 1.9.6(?).

Problem: Agent 1 is logged in under their own account. they are working on their own tickets. At "some point", they are now logged in as Agent 2 instead.

It is like the session state for Agent 1 is mixed up with the session state for Agent 2. This has happened more than once. Nothing is logged in the system error log. Have not isolated what the agents are doing when this happens.

Any suggestions as to other log files / debugging options to help isolate where the problem is occurring?

Chefkeks

Nothing is logged in the system error logDo you mean osTicket's sytem log or the log of the system running osTicket?You can definitely change the log-level to debug in osTicket (Admin Panel > Settings > System > Default Log Level) and also check your system's PHP access and error log to find out what was going on around then.Do you have the setting "Bind IP to agent" (Admin Panel > Settings > Access) activated or is it still disabled (which is the default).Currently can't think of a case where this ever happened and you're definitely the first to report such an issue.

ntozier

I have never seen this happen.