How to get a report including data from extra fields?

martines

In Admin Panel / Manage / Forms / Ticket Details I added new field "Agent's working time" (Type: "Short Answer", Variable: "working_time").How can I get a report of tickets including data from "Agent's working time" field?My osTicket Version: v1.9.9-1-gbe2f138 (be2f138)

Chefkeks

Reporting is a bit limited in osTicket and so I doubt that it will be possible, but you could look into scottro's report mod for osTicket if you really need reporting:http://www.sudobash.net/osticket-reports-6-0-osticket-release-1-7/