In osTicket there are two numbers identifying a ticket:Ticket numberThe ticket number is displayed in the browser/tab title and in ticket contents. The ticket number is publicly available and based upon your ticket numbering sequence settings.Ticket IDThe ticket id is the internal ID of a ticket under which the ticket is accessible in the scp (tickets.php?id=1234) and under which a ticket is saved in the database.I think that for security and other reasons the concept is that the ticket number and the ticket id differ. Hope I could shed some light now into this ;)Cheers,Michael
