In the old version I was able to create new tickets from my company "contact Us" page by directing the form action to the OST open.php page.now with 1.9 when I try to set <form id="contact" action="http://company.com/helpdesk/open.php" method="post" enctype="multipart/form-data"> the page redirects to the helpdesk index page instead of the thank you page, and no ticket is created.any ideas what I am doing wrong here?