LDAP Client Authentication

Emve1121

I am in the process of testing and configuring osticket. I

am on the current stable release 1.9.12(I think is the number) using xampp with

php version 5.6.12 and MySQL 5.6.26 and this is all running on a windows 8

machine. I also installed the LDAP Authentication and Lookup Plugin v0.5 for

osticket.

Currently I can add agents and register them with the LDAP

authentication but i cannot authenticate the Clients.

Here are my setting for Access:

End User Authentication Settings-

Registration Required= Yes

Registration Method= Public

LDAP Plugin Settings-

Default Domain= mydomain.local

DNS Server= ip.of.dns.server

LDAP Server= ip.of.dns.server

use tls= not checked

Search User= mydomain\user

password= passwordofuser

search base= cn=Domain_Users, dc=mydomain, dc=local

LDAP Schema= Microsoft Active Directory

Staff Authentication= Checked

Client Authentication= Checked

I have tried many methods that I have found on the forum and

nothing seems to work. Every time that I try to log in as a client I get a

Access Denied.

ntozier

When you go to Admin panel -> Manage -> Plugins -> LDAP plugin and scroll down to the bottom... is "Enable authentication of clients" checked?

Emve1121

Yes. I also stated that in my configuration above.

ntozier

Has the client registered an account in osTicket?

remus25

Default domain name: servername.domain.local (FQDN)DNS server : IP of DNS serverLDAP servers: same as default domain name..TLS : not requiredsearch user: anyuser in AD(domain\anyuser)password : password of the AD user mentioned aboveSearch Base: DC=domain,DC=local (based on your domain setup)LDAP Schema: choose "Microsoft Active Directory"

Emve1121

Thanks remus25,Changing the search base corrected my login issue.