Do not Send email to user by default

ghaber · Oct 9, 2015

Hi,

I have unckecked the default option of "Send email to user" when you open a new ticket, so in case you want to do that, you need to put the tick in the checkbox. For doing so, you have to leave the sentence around line 100 like:

< input type="checkbox" name="alertuser" <?php echo (!$errors || $info)? '': ''; ?>><?php

in the file "\include\staff\ticket-open.inc.php". It means removing the text checked="checked"

Regards

Victor

stevland · Jun 14, 2018

BTW this still works perfectly in 1.10.1, although I believe you have one minor typo:< input type="checkbox" name="alertuser" <?php echo (!$errors || $info)? '': ''; ?>><?phpshould be:<input type="checkbox" name="alertuser" <?php echo (!$errors || $info)? : ''; ?>><?phpThanks!