Automatically add ticket user

Iz3k34l

is it possible to automatically convert users who submit a ticket from guests to users that can login and check on multiple tickets

jphilbert

+1 I trying to get my plugin to do this as well.

Iz3k34l

jp, i think something along the line of comparing the email to an AD then adding them as a user OR put something in your LDAP that would allow for roles based on AD group assignment from example, agent would equal agentGroup in AD groups and user would work the same way that way. Similar to this wordpress plugin,https://wordpress.org/plugins/active-directory-integration/

jphilbert

Let me get something tested ... I really like the idea for auto creating agents based on Group they are in ... even going furthere and denying access if they no longer in that group.