HeyI try to setup an osTicket under Ubuntu Server 14.04.3.The first problem i had is all instrucation say make a file under "/var/www/" but the new apache has a new standard directory "var/www/html", i hope this helps for others.Now i have the problem that the osTicket Installer say "Rename the sample file include/ost-sampleconfig.php to ost-config.php and click continue below."In the new Installation it didnt have this file? What can i do? I have no "include" and no "ost-sampleconfig.php"Thank you for your help

I just re-downloaded osTicket v1.9.12 and can verify that the include folder does exist as does the ost-sampleconfig.php file within it.  Please re-download the files and make sure you upload everything in the upload folder. 

13 days later

I'm doing a new install with 1.9.12 and when I copy the ost-sampleconfig.php to ost-config.php I get the message "osTicket already installed?"

@vasco.leiria is osticket already installed?

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