Sorry for the delay I was taken onto another project urgently so had to drop this. I am back now though.So, I have switched modes away from mod_fcgid and it made no difference. I have also tried to the OSTicket LDAP plugin which works ok (or should I say it doesn't stop the helpdesk loading, I haven't actually set it up).Maybe I am doing this wrong so I am outlining it here:I go to you Github page and download the zip file.I extract the files and place the directory in public_html/include/plugins (file permissions are correct).I then go to the plugins page in OSTicket and click install on your plugin.It installs (I assume) and then everything after that I get empty pages (literally no code or anything).
The only way back after that is to rename the directory your files are in and it springs back to life.
When I load up the LDAP plugin from OSTicket I do note it's in a .phar format, does this make a difference?
I am wondering if I am doing something wrong.