API issue - Url Not Supported

frostfiretulsa

Hi Guys,I am trying to use the API for the first time, and for testing purposes I am using 1.10-RC2.In short, I am using a local copy of an ASP.NET website's contact form to attempt to create a ticket on a version of OSTicket that is hosted on one of my servers (different location/IP) and under a different URL. When it is live, the website in question will be on the same IP as the OSTicket system, but it will be a different URL (the support system is on a subdomain of the same URL).Now, I am using the following url for the API:my.url.com/api/http.phpI have tried: my.url.com/api/http.php/tickets.json as well as all possible combinations of that (from reading other forum threads).I get a response of: "URL not supported" from the api/http.php URL, showing me that at least the request is getting to a bit of code that can respond... any other URL results in a HTTP response similar to a 404 or redirect to index like the page cannot be found.Now, I have isolated the code thats issuing the "URL not supported" as being:Osticket-Root/Includes/Class.dispatcher.php resolve($url, $args=null)Now, it is important to note that I am not a PHP developer. I know the very basics, but get lost quickly. My original guess was that there is a list of whitelisted URLs somewhere that its checking, and since "localhost" is not there (the URL of my local test website), if kicks it back out as invalid. Which to me makes no sense since I had to authorize my local IP when creating the API key, so the local URL should not be the issue.Hopefully I gave enough info... can anyone shed some light? I would appreciate it!Dave

frostfiretulsa

Oh, and let me add, I looked all over in config files and admin/settings for a list of whitelisted URLs... no luck. Can't find anything.

Chefkeks

Never played with the API myself, but hopefully this (a bit dated, but mostly still valid) article from forum supermoderator @[deleted] website helps to assure you set up the API key correct and did not make any other mistake: http://tmib.net/using-osticket-1812-api

ntozier

The only reference I can find in the code base to that message is in /include/class.dispatcher.php and is a result of an http 400 response. HTTP 400 means:"400 Bad RequestThe server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing)."source: https://en.wikipedia.org/wiki/List_of_HTTP_status_codes#4xx_Client_ErrorDo you get the same error is you change the url to my.url.com/api/http.php/tickets.json vs my.url.com/api/tickets.json?Can you provide a copy of the code that you are using?