Reviving this ticket... I'm following up what @Chefkeks suggested, but that doesnt work properly.So, what I want is to view the same ticket on
different departments, depending on what is seen on TOs/CCs header
fields. For that, I created teams and filters. But if I set multiple rules to satisfy for assigning the ticket to a team, osticket simply doesnt filter it as it should.An example of how I configured is attached.On this example I have 2 departments, "Suporte" and "Comercial", having firstname.lastname@example.org and email@example.com as "departments emails" respectively on osticket.I want to set a specific team ("Comercial e Suporte", in this case) if the sender sends an email with firstname.lastname@example.org and email@example.com.. but that simply doesnt work.The first option on filter page (Corresponder Todas) is the corresponding "satisfy/match all" on my language. This is what I want, to set a team only if all of the rules match. But it didnt work.. it doesnt work with the second option either (which is set now, at my screenshot).