Using two osticket installations in one project

Sweeny

Hi!In one of our projects two companys with one osticket installation each will work together.First-Level & Second-Level: Osticket installation AThird-Level: Osticket installation BFirst-/Second-Level-Team can transfer ticket to a Third-Level-Team: a mail from osticket installation A send to installation B.Member of installation B (third level) answers (sending a mail to installation A)This creates an internal notice; notification to First-/Second-Level-TeamFirst-/Second-Level-Team sends an answer to customerDoes this work? Do you know a better configuration?RegardsSweeny

Chefkeks

I'd suggest to make things not to complicated and just use 1 osTicket installation and splitting 1st, 2nd and 3rd by departments inside osTicket. Sending emails between several osTicket installations I personally think is not the best but probably a working solution.