creating tiket via API doesn't fill custom list

saccox9

Hello, anyone knows if the problem about filling custom lists via API call has been resolved?I looked for that in the forum but i didn't find it.If i change my custom field, in the ticket details form , to a short answer the API call fill the filed, but if i set it to my custom list it remains blank, even if the ticket opens.Thanks very much for any help.

ntozier

I've seen several posts about how to do this here on the forums.

saccox9

I've seen several posts too, but all are about custom field in general and it works.If the custom field is a custom list type it doesn't work, and i didn't find any solution on the forum.Anyone has been able to do that?Thanks

ntozier

According to:https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api/tickets.md"Choice and Selection Fields: Use either the key specified with the choice field, or the name of the field. For selection fields, do not use anything from the extra column of the list designer."

saccox9

Thanks for the link ntozier, i've read it but i've already done as it says and custom list don't fill.I have a custom list named test, plural name test.Some elements in that and no properties or extra defined.In the ticket details form i've added a field named test, of type test (my custom list) and variable test.With the correct API call name-->value it doesn't fill the list (also tried both with id and value).If in the form designer i change my field labelled test to short answer it fills!But i need a custom list in the form...Perhaps i'm missing something?Any help would be appreciatedI've 1.9.12 versionThx

saccox9

There's an issue in the API.Creating a custom list and adding it in a custom form then API fills the list (it saves data on the db in the ost_form_entry_values, field "value", with format: {"idinlist":"valueinlist"}, but don't work if the custom list is added to the ticket details form, in this case the API should save data in the ost_ticket__cdata.So it has been fixed only for the custom form i think, not for the default ones.

saccox9

Tried upgrading to 1.10-rc.2 and in this last version i've tested that the API call also fills the custom list added to the ticket details form!

ntozier

So then this is working?

saccox9

Yes in version 1.10 the API call fills the custom list both if added to a custom form and also if added to the ticket details form!