Hi, I am a little confuse here, I just made a NEW email template (spanish), and it works great.Now I need to change some of the email template info that is automatically created.I dont want to use Osticket User Interface because, when I do that, links sent to the user are broken, they dont redirect you to anywhere So I tried to see the data using MySql WorkBenchI asume that every template (ost_email_template_group), has a corresponding group of records in ost_email_template table;I executed thisSELECT tpl_id, name FROM osticket.ost_email_template_group;Result 12, 'Plantilla espanol 4 - NO TOCAR'Then thisSELECT * FROM osticket.ost_email_template where by tpl_id = 12;Result = nothing, no recordsWhere are those template records ? I mean NEW TICKET NOTICE, NEW TICKET AUTO-RESPONSE .... Thanks for any help