Yes there is. Custom Forms can be linked with helpt topics. It is explained here for example here: http://osticket.com/blog/93:Custom FormsCustom Forms also allow you to create a variety of answer fields; all customizable by you. Fields can be listed as internal- to be utilized by staff for internal ticket creation or when editing an exiting ticket; or required for when the user submits a ticket. These Custom Forms can then be added to Help Topics to help improve your workflow by capturing any required information from the user when submitting a ticket. The form associated with the help topic is only display to the user after the help topic is selected by the user when creating new tickets.To assign to custom form to a Help Topic, go to Admin Panel > Manage > Help Topics > and select desired help topic. In the New Ticket Options section, choose custom form from the drop down to be added when clients or staff are creating a new ticket. Only one custom form can be added to each Help Topic.The only unhapiness is that an afterwards change of the help topic doesn't trigger the form to change. You must change it manually with a little cumbersome procedure (Ticket View->More-Button->Manage Forms).