Hello,I updated my Osticket lab environment to v1.10-rc2 and it seems that the whole fom "Ticket details" does not show up when i want to create a new ticket.It's really strange because i don't had the problem before.Here is a screenshot :"Ticket details" form exist in administration settings with my fields and customs one.Any idea ?Thanks.
You have no supplied us with enough information to assist you. Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Hello,Here is some details :OsTicket Versionv1.10-rc.2 (231f11e) — Up to dateweb server softwareApache/2.4.7 (Ubuntu)Mysql version5.5.38PHP version5.5.9-1ubuntu4.5Missing ticket details form is in "open.php".Thanks
You haven't provided us with the configuration for your fields, etc.
Hello,Sorry, here is a screenshot about my "Ticket defails" form :
Please change the label on the message variable to get rid of accents and see if that changes anything. As that seems to be the first one that doesn't display.
@[deleted] -- does the form show up when you select a help topic?
Ntozier, i removed all accents (mesage & priority) but the problem still occur.Good point Peter, if i select one of my Help Topic, the form appear below. Is there some settings to avoid this ?Thanks !
Simply select a default help topic in Admin Panel > Settings > Tickets and the default form for the topic will be rendered on load.PS: It has nothing to do with variables but removing accents is probably a good idea.
Thanks peter for the tip :)Last question, is it normal that buttons "Open a new ticket" & "Check ticket" (home page) are on the right side now or it's a style issue ?
@[deleted]
That's one of the changes of 1.10 and not a style issue.
The layout of the page changed with 1.10.
Hello,Thanks for all.
