In which file there is this filed ?

Couin

Hi,

As well I'm translating osTicket, I don't find where is set this value :

blank

Igf someone knows where "open" and "close" are :)

Thanks

Couin

gresh

Underneath the date limit there is a drop down options box with the words "choisir action" here you select the status of the ticket ie. close or mark overdue etc.

Hope this answers your question.

Gresh

Couin

Hi :)

No no , I talk about the open/close values of Status (squared in red on the screenshot).

I don't find in which file, which line I have to translate them.

Same thing with Open / Closed in the client tickets table.

Thanks :)

Couin

gresh

Ah right sorry i thought that would change the status of the ticket but ive just checked and it didnt. down at the bottom near the post reply button there is a checkbox with a name field of "ticket status" and the words "close on reply" if you put a tick into that checkbox... it changes the status of the ticket.

Right ive just gone back and tried again and that first step i mentioned with the "choisir Action" works. If you click the drop down menu and choose close then click the "go" button to the right of the drop down menu it will close the ticket, move the ticket from the open tickets list to the closed tickets list and updates the statusfield on the ticket to closed.

Couin

No no :)

It's not that I talk about.

I would replace "open" by "Ouverte" and "closed" by "Fermée" but I don't find where theese words are in files, to translate them in french.

Thanks :)

gresh

Ah lol I see what you mean. with that i have no clue :)

ntozier

You cannot change that in a file. It's in the database. You would have to edit the ost_ticket table and change the status column.

Couin

Hi,

Thanks for anwser but ost ticket table cotnain the list of tickets.

Ok I can't change in a file, but I don't understand where osTicket find the words "Open" and "Closed" (in the client view list), and the words "open" and "closed" for the staff view ticket ?

Thanks :)

equisde

As ntozier wrote, these values are not stored at any file. They´re stored on the database.

Every ticket (row) has a column called "status" that only allow two values (open | closed). OsTicket website just shows the value for that field.

If you want to translate them you should perform a few changes on include/staff/viewticket.php and

include/client/viewticket.php

around line 18...

switch(strtolower($stati)){ //Status is overloaded

case 'open':

$ger_status='Ouverte';

break;

case 'closed':

$ger_status='Fermée';

break;

default:

$ger_status='Ouverte';

}

Couin

Hi :)

Thanks for help.

But can you be more precise about what to do with these lines ?

I tried a lot of possibilities and I got only issues (from nothing changed to page became blank).

Thanks :)

Couin

equisde

Hello,

Open these files. You should be able to view this portion of code around line 18...

switch(strtolower($stati)){ //Status is overloaded

case 'open':

$ger_status='Open';

break;

case 'closed':

$ger_status='Closed';

break;

default:

$ger_status='Open';

}

change by...

switch(strtolower($stati)){ //Status is overloaded

case 'open':

$ger_status='Ouverte';

break;

case 'closed':

$ger_status='Fermée';

break;

default:

$ger_status='Ouverte';

}

That´s all

Couin

Hi,

I look in the file, I have not these lines, I added them but it does niothing :(

Thanks

Couin

equisde

Sorry i made a modification to perform that translation and i thought that it was original code from osTicket.

in include\staff\viewticket.inc.php and include\client\viewticket.inc.php

find... (around line 16)

$id=$ticket->getId(); //Ticket ID.

Add this code below:

$stati = $ticket->getStatus();

switch(strtolower($stati)){ //Status is overloaded

case 'open':

$ger_status='Ouverte';

break;

case 'closed':

$ger_status='Fermée';

break;

default:

$ger_status='Ouverte';

}

find...(around line 45)

<tr>

<th>Status:</th>

<td><?=$ticket->getStatus()?></td>

</tr>

replace by...

<tr>

<th>Status:</th>

<td><?php echo $ger_status?></td>

</tr>

Couin

Hi,

Thanks for help , it works now :)

Also, I tried to adapt the script to the tickets list clien view (the view where the client can see his tickets), but I didn't fing how to get good results.

If you have an idea :)

Thanks again

Couin

equisde

Hello,

Do the same with \include\client\viewticket.inc.php instead \include\staff\viewticket.inc.php

Couin

Hi :)

Yes it works both on client and staff sides of viewticketsn, but I talk about the client view of its tickets :

blank

Thankls again for your help :)

Couin

Hi :)

Yes it works both on client and staff sides of viewticketsn, but I talk about the client view of its list of tickets (after its authentication).

Thankls again for your help :)

Couin

equisde

Hi Couin,

I have not implemented it on this page since i dont use that page.

If I have time to do these days I'll post the solution.

Couin

Hi :)

Don't worry, there is no hurry at all, take your time ;)

Thanks for your great help

Couin