brentb I recently installed OSTicket v1.9.11 . I need a "Root Cause" field (drop down). I have made the "RootCauses" list then added that list to the "Ticket Details" with "Required for Agents" for visibility. This is not having the desired results. This forces the agent to select a root cause to create a new ticket or edit an existing ticket's details. What I want to happen is validate that field has a value when an agent tries to close the ticket. ntozier Go to Admin panel -> Manage -> Forms -> click on your form. Click on the Config button for the field that you want to require to close. Click on the Settings tab. check Data Integrity Required to close ticket. @ntozier If you mean settings tab within that configure screen, I do not see one there. Options are "Widget", "Multiselect", "Prompt", "Default" and "Help Text". I do not see any tabs within that screen. If you mean the Settings Tab from the Admin Panel, I cannot find the Data Integrity Required to close ticket. Could you be more specific if it is in the Company, System, Tickets, Emails, Access, Knowledgebase, Autoresponder or "Alerts and Notices"?