Hello, I wonder what is the file that calculates when the call is as overdue. I wanted to try a change, but do not think the file to edit.Thanks.
version of osTicket?There are 33 code results for overdue in the current version.https://github.com/osTicket/osTicket-1.8/search?utf8=%E2%9C%93&q=overdue
My osTicket version is 1.9.7.I need exclude weekend in overdue tickets calculations :/
You can go to Github, select your tags, and search for Overdue.
