How to show Custom Form field on View Ticket Details ?

techenhance

I have created two fields but user is filling details in that but While opening the ticket details on Back end, i am not getting the details.Can anybody help how to get those details.Thanks,Ankit

ntozier

I'm not sure what you are asking. Please try asking it a different way or providing a screen shot.Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

TravisArmstrong

I believe what he means to say is after adding new form fields via the Admin area, those same fields are not displayed when viewing a ticket. For example, I added a required field when submitting a new ticket, but that field is not displayed when viewing the ticket, neither on the client side nor the admin side. Additionally, when removing a default field, such as Phone #, that field is still shown on the admin side.

ntozier

what version of osTicket?Have you added data to the field after you added it?(If an old ticket, did you add the form to the existing ticket.)As far as phone number goes... that's a user field not a ticket field.

TravisArmstrong

osTicket Versionv1.9.9-1-gbe2f138 (be2f138)Web Server SoftwareApacheMySQL Version5.5.42PHP Version5.4.43I'm referring to a Contact Information field that I added, and removal of the Phone number field. The phone number field is still displayed, and the custom field is not. This is on the client side when viewing a ticket, where the customer information is shown at the top.The ticket was created after the new field was added.

ntozier

I'd recommend that you use screen shots to convey your meanings.

techenhance

@[deleted] : I guess, this is known bug that we cant add any custom field in Contact Information.If you want to add any custom field then you can add in Ticket Details form then everything will be visible on View Details.This way i have solved this problem.