Hi Ntozier, Server InformationosTicket Version v1.9.11 (c1b5a33) — Up to dateWeb Server Software Apache/2.4.6 (CentOS)MySQL Version 5.5.41PHP Version 5.4.16reproduce from step stated in previous comment:- attached with 2 file sample pdf that produce this error just experience double attachment again, tracing with log1. mail log2. debug turn on in admin panel (no error log in Dashboard->Information)3. turn on debug in php.inifrom mail logAug 11 16 support postfix/smtpd: connect from mail-ig0-f178.google.comAug 11 16 support postfix/smtpd: Anonymous TLS connection established from mail-ig0-f178.google.com: TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)Aug 11 16 support postfix/smtpd: CBDEE338BCA8: client=mail-ig0-f178.google.comAug 11 16 support postfix/cleanup: CBDEE338BCA8: message-id=<CA+K8-PLXAJcFipZYTkXH7X0HaaEO1PwLmgsN5RgPZuyHS9_uAQ@mail.gmail.com>Aug 11 16 support postfix/qmgr: CBDEE338BCA8: from=<lewi@mydomain.com>, size=1228616, nrcpt=1 (queue active)Aug 11 16 support postfix/smtpd: disconnect from mail-ig0-f178.google.comAug 11 16 support postfix/pickup: 55557338BCAA: uid=48 from=<apache>Aug 11 16 support postfix/cleanup: 55557338BCAA: message-id=<AnWNkXx-Iu2phAG57-AQAAAFImAABT-@3a1fa1e9e8>Aug 11 16 support postfix/pickup: 6DCA0338BCA9: uid=48 from=<apache>Aug 11 16 support postfix/cleanup: 6DCA0338BCA9: message-id=<AnWNkXx-Jq=zC7Q0X-AwAAAFAmAABV-@b9a6369ed0>Aug 11 16 support postfix/qmgr: 55557338BCAA: from=<apache@mydomain.tl>, size=3726, nrcpt=1 (queue active)Aug 11 16 support postfix/qmgr: 6DCA0338BCA9: from=<apache@mydomain.tl>, size=6098, nrcpt=1 (queue active)Aug 11 16 support postfix/pickup: A2347338BCAB: uid=48 from=<apache>Aug 11 16 support postfix/cleanup: A2347338BCAB: message-id=<AnWNkXx-r1MNt9w5P-AAAAAFAmAAA/-@569112627a>Aug 11 16 support postfix/local: CBDEE338BCA8: to=<testing@mydomain.tl>, relay=local, delay=5, delays=2.4/0.02/0/2.5, dsn=2.0.0, status=sent (delivered to command: /path/api/pipe.php)Aug 11 16 support postfix/qmgr: CBDEE338BCA8: removedfrom php error log$ php -c /etc/php.ini -r " error_log('test 123'); "$ cat php_error_log-vpss.log test 123
[quick-reference-db12c-1970097.pdf](https://forum.osticket.com/assets/files/migrated/FileUpload/01/f749d30a4a3c0c0615b06913d50ee1.pdf)
[GM3188_3688_3189_3689.pdf](https://forum.osticket.com/assets/files/migrated/FileUpload/e2/0d2c24cc71ba9392561dd61cd26d7a.pdf)