Close on "Post reply" option not available

jeganmmk

Hi sir, when i login via agent account, "CLOSE" option is not available under POST REPLY, but i can see in admin login, may i know the reason please..? here i attached screenshotThanksa and regardsMuthukumar

Post reply.jpg

jeganmmk

Post reply.jpg

Chefkeks

Please add more info about your osTicket and the server you running it on, so we can better assist you:http://forum.osticket.com/d/discussion//please-read-before-requesting-assistance#latest

ntozier

@[deleted] your user account apparently does not have "Can Close Tickets" checked in your security group.Admin panel -> Agents -> Groups -> Your accounts group.

jeganmmk

Thanks for your reply..