Sort tickets in a queue depending on language

msc

HiUsing OsTicket and at the moment testing and trying to modify for our needs.Is there a way to set up maybe queues or similar depending on the language? For excample incoming ticket from .dk email address into the Danish queue and any from .com go into the default or general queue.The idea is to see a list of language queues and show how many tickets each have so that they can be assigned.There's probably a better way of doing it but any help would be appreciated.Thanks

Chefkeks

I don't think that this is possible currently without any system modifications of the core files.But hopefully the upcoming versions 1.10 or later will somewhen introduce the planned feature "custom queues" which shall then help to get tickets sorted as you need it.

msc

Ok thanks Chefkeks for your response

ntozier

I think that this is a good idea! So I've passed this thread along to the devs.I dont think that you can do this currently but Ticket Filters are real close to be able to doing it as you would need to parse the email headers for the charsetContent-Type: text/html; charset="UTF-8"I'll let the devs know that maybe there should be email meta-data option for content or charset.

msc

That's great, thanks ntozier