"How I'd like it to work quite simply is the ticket is created based on
the email sent in. It's nice to tell clients just drop an email to
support@ and an agent will deal with your request. You will get an email
back with your unique ticketnumber for your support request."Great because that's generally how most people setup osTicket. :)"Okay so the other options are to move it to a folder?"There are three options there. delete, move, do nothing.I personally delete."so I assume I have access to the support department."You should not assume, and you should go look at your accounts group setting and confirm one way or the other.The last question is really the most important one. If your using cron it will fetch emails on a set time schedule. If you are using "Fetch on auto-cron" it will only fetch messages on staff activity.
