Add link for column ticket_id in file export

hungnd

I want add link for column ticket_id in file export and customer can click it to go to it's pare .Thank you so much blank

ntozier

moved thread to "mods and customizations" section of the forums.

hungnd

yes, thank you

ntozier

Although I'm not real sure why you would want to add ticket_id since its only used internally in the code.

hungnd

Because I want to customers view the report, they can click on the link of each "ticket_id" to view its details thank you #ntozier

ntozier

But the ticket number is already linked?

hungnd

Let me check again and please help me: http://forum.osticket.com/d/discussion//add-column-last-response#latest

hungnd

Means, they can click on the link of each "ticket_id" to view its details in csv file Thank you#ntozier

ntozier

wait... what?csv files are plain text . You can't really add links to csv files and get them to work.

hungnd

If so,Can you guide me to add a column of user tickets_link to file report When customer click here they can click on the link of each "ticket_id" to view its details.? Please , I really really want to know, thank you so much

hungnd

help me :(

ntozier

Q: Can you guide me to add a column of user tickets_link to file report When customer click here they can click on the link of each "ticket_id" to view its details.? A: No.1. clients cannot export (which is what you originally asked for) so they would never see the export.2. exports are all tickets so you would need to edit the csv file to eliminate tickets for other clients.3. csv files are plain text and there is no way to make a working link in the file type.4. clients have to log in to see their tickets anyway so even if you could add a link directly to the CSV file they would still have to log in.

hungnd

I remember that I can send to customer a mail links that they can see detail of "ticket_id" page that "clients" without login.and:I had MySQL: SELECT ost_ticket_thread.body, ost_ticket_thread.created, ost_ticket_thread.ticket_id FROM ost_ticket, ost_ticket_thread WHERE ost_ticket.lastresponse= ost_ticket_thread.createdResult: "Last Response" Can you guide me ? I want to add column Last Response of "Assigned To" when export csv fileThank #ntozier so much

ntozier

I'm thinking at this point that you should probably consider talking to the folks over at: Customization Services

hungnd

yes , thank you so much