[resolved] Links in email doesn't work

ludovicclain

Hi here,I just installed osTicket and find that all links to all my emails are not working. They are blue and underlined, but when I click on it nothing happens (It is very annoying for my clients because their only way to access their history is to click their links in their emails!)Here my settings :Informations sur le serveurversion d'osTicket v1.9.9-1-gbe2f138 (be2f138)Logiciel serveur Web ApacheVersion de MySQL 5.1.73Version PHP 5.4.42Extensions PHPgdlib Utilisé pour la manipulation d'images et l'impression en PDFimap Utilisé pour l'extraction d'e-mailxml API XMLxml-dom Utilisé pour le traitement d'email HTMLjson Améliore les performances de création et le traitement JSONmbstring Hautement recommandé pour le contenu en langues non-occidentalesphar Hautement recommandé pour les plugins et modules linguistiquesfileinfo Utilisé pour détecter le type des fichiers à uploaderConfiguration PHPcgi.fix_pathinfo « 1 » est recommandé si AJAX ne fonctionne pasdate.timezone Fuseau horaire par défaut est fortement recommandéBase de données et utilisation des informationsSchéma db582752601 (db582752601.db.1and1.com)Schéma de signature b26f29a6bb5dbb3510b057632182d138Espace utilisé 0.37 MiBEspace pour les pièces jointes 0.02 MiBModules linguistiques installésfrançais — fr_FRVersion: 143509, Construit: Tue, 23 Jun 15 16 -0500Regards,Ludovic

ntozier

Look at the code... whats the URL behind the link?

ludovicclain

For example, behind "Login" in the footer of email send by osticket, there is : x-webdoc://43546131-F189-41F3-8449-62F40F28F314/%%7Bticket.staff_link%7D

ntozier

Looks like your using the ticket.staff_link.clients are not staff.Try replacing it with %{recipient.ticket_link}Also please see the github thread for this issue in which someone mentions a work around, and Jared posted a fix: https://github.com/osTicket/osTicket-1.8/issues/2201

SSPLTD

Thanks @[deleted] Had the same issue and the link you've supplied has solved the issue!Many thanks,

ntozier

Very welcome. :)

ludovicclain

Hi everybody,thank you for your help but I don't really understand what I have to do. @[deleted] the ticket staff link was because I was on a footer for an agent, for a client the link is x-webdoc://45470CBD-C972-4388-B25F-6B4AACD7E03B/%%7Brecipient.ticket_link%7D... and also doesn't work@[deleted] : how are you solved this issue exactly ?May be I have to do change in class.variable.php, like here ?https://github.com/osTicket/osTicket-1.8/pull/2223/files#r34188487Thank you for your help ...

ludovicclain

Alleluia !!I made changes in /include/class.variable.php and links in my email works now !Sorry for the inconvenience, between my poor english knowledge and my poor coding knowledge, I was lost in the jungle ;)a huge thank you for your light !Regards,Ludovic

ntozier

You're very welcome. :)I'm mark this as resolved and close the thread, but please feel free to start a new thread if you have another issue, comment, feedback, etc.