Hi everyone,we have the following situation - most of our tickets are opened via email - some view can be catched by the filters but most are not categorized - therefore we route these tickets to a dispatcher - an agent who is supposed to complete missing fields - e.g. select a Help Topic, set the priority, etc. However, even after setting a Help Topic using the Edit function, the ticket is not re-routed to the team assigned to that Help Topic. This only works when the help ticket is determined during ticket creation via front end or filters on inbound emails.Is there a way to "auto re-route" a ticket after the ticket details have been changed ? Currently our dispatcher have to fill in / select all our required fields and then again use the Assign function to assign it and to make it more work even enter the reason, why he assigned it to a certain team.There must be a better way to do that ?
