We had a few tickets that we noticed that the filters didn't place them in the right help topic. I went in to edit the help topic and was greeted with an error saying I couldn't save the changes as the due date couldn't be in the past.I understand the need to have that check during ticket creation, but when we don't want to remove the due date at all on an overdue ticket (pads metrics with false data), this could be a problem for others in the future.EDIT: ver 1.9.7
It's been that way for a long time. I'm not sure if it is intentional of a bug.
Thanks for pointing it out, I had actually forgotten about it.
I added a mention of it here:
https://github.com/osTicket/osTicket-1.8/issues/1804
Hi all,Anything news regarding this issue?We want to be able to update a ticket without changing the due date.Osticket should ignore this value if not changed instead of request updating it.We don't want to loose the original information of the desired due date.In a nutshell:Allow to change a ticket even if the due date is already in the past.We are currently using 1.10.1Thx
